Pricing & Payment: WAVELENGTH reserves the right to change its prices at any time without notice. Prices are subject to change if project materials (including, but not limited to CD/DVD masters, audio files, graphic files, photos, signed Intellectual Property Rights Form, payment) are not received according to quote. WAVELENGTH accepts payment via cash, VISA, MasterCard, check and PayPal. Payment will have to be received in full before any production starts.
Production Time: WAVELENGTH’s standard production time is 10 full business days (Monday to Friday, 9:00 AM to 06:00 PM, not including holidays) after all materials (including, but not limited to CD/DVD master, graphics files, audio files, video files, Intellectual Property Rights Form) needed for production has been approved by Customer and all production ready materials and payment has been received and approved by WAVELENGTH. Failure to comply with WAVELENGTH specifications in any file format will delay your project. Production times are estimates, not guarantees.
Copyrights: WAVELENGTH requires that the Customer must be the intellectual property rights owner, lessee or license holder of all disc content submitted to WAVELENGTH, and authorize its duplication. The Customer must also be the intellectual property rights owner, lessee or license holder of all graphic content submitted to WAVELENGTH, and authorize its printing.
Warranty: WAVELENGTH guarantees all manufactured and printed material against defects in quality and workmanship in accordance with industry standards. This guarantee is limited to replacement of defective product or price of defective product refunded at WAVELENGTH’s discretion. This is only valid under the following conditions: WAVELENGTH has received written notification of defect within thirty (30) days of shipping product. Defective product has been returned to WAVELENGTH and said defect has been accepted by WAVELENGTH. WAVELENGTH accepts that product has not been tampered with after it left WAVLENGTH’s premises. WAVLENGTH is not liable for any direct or indirect loss of revenue or profit, or other financial damages suffered by Customer for any reason whatsoever.
Overruns: Unlike most of our competition, WAVELENGTH does not charge for overs.
Proofing: WAVELENGTH expects to receive print ready digital graphics files from Customer, unless otherwise agreed. WAVLENGTH will email digital PDF proofs and expect this to be approved before any production will begin. Customer is encouraged to look these over closely for content and layout and notify WAVLENGTH of approval or request changes or ask any questions. Once WAVELENGTH has received approval of proofs, any change request may incur additional fees. WAVELENGTH is not responsible for any spelling, content or layout errors in proofs that has been approved by Customer or its representative. Please be aware that digital PDF files does not necessarily give an accurate color representation of what printed product will look like. Hard copy proofs are available at Customer request, at an additional charge.
Return of Customer Materials: WAVELENGTH is not obligated to return materials submitted to us for duplication/printing, assuming that Customer has copies / originals of everything. WAVELENGTH will treat Customer materials with the utmost respect, but WAVELENGTH specifically denies all responsibilities for any damage or loss to Customer materials, while in our care. WAVELENGTH does not insure Customer materials. WAVELENGTH will keep all files pertaining to a project for 3 years from order / re-order date.
Taxes and Shipping: WAVELENGTH is located in Oregon, so there is NO SALES TAX on any product manufactured by, or service provided by WAVELENGTH. WAVELENGTH is not responsible for any damage that might occur during shipping. In case of said damage, please contact the carrier with your claim immediately. Even though WAVELENGTH is not responsible for shipping damage, please let us know and we’ll assist in your claim.
Use of Customer Materials for Advertising or Marketing: WAVELENGTH reserves the right to use Customer’s design and/or finished product to show prospective or current clients the work that we do. WAVELENGTH reserves the right to modify any part of it, to suit our needs in any media that we see appropriate. WAVELENGTH will not indicate that it is selling said product. If you do not wish us to use your product for such purposes, please say so in writing when placing your order.
Right to Cancel: WAVELENGTH reserves the right to refuse or cancel any order.
