Please don't hesitate to contact us by phone or email if you can't find the answer to your questions below.
DUPLICATION:
What are overs and how much do they cost? When manufacturing CDs, DVDs and print work, it is normal for us to make more than the quantity ordered to account for quality control issues. Most companies charge you for the extras. We don’t. We just give them to you for free.
Why don't you charge sales tax? Wavelength is located in Oregon where there is no sales tax.
How long will my job take? Our standard production time is 10 business days from when we receive everything we need to start production. Quite often our production time is shorter in which case we will NOT charge you extra.
What is the difference between replication and duplication? Replicated discs (often called pressed discs) are made by first creating a glass master, then stampers that make exact clones using high-tech injection-molding. A coat of reflective aluminum is added and finally it gets sealed with a protective coat of lacquer hardened by ultraviolet light. Because of this extensive set up process, it is common to require a minimum of 500 discs for replication. Duplicated discs (often called burned discs) are made by burning tiny holes in the dye layer of a recordable CDR or DVDR. It is the same process as when you burn a disc on your home computer. This is more cost effective for small runs and takes much less time to produce.
How do I make artwork for my order? You need to download our templates which can be opened in any graphics program. Make sure all your photos are at least 300dpi. Follow the instructions on templates regarding bleed and color mode, or if you find this to be overwhelming, our in-house graphic designers are more than willing to help you out. You can read more about our graphic requirements on our templates page.
Do I need a barcode? If you intend to sell your discs in any stores or online at sites like amazon.com, you should have a barcode. Unlike most of our competitors, we will be happy to create you a barcode for free. Just contact us after placing your order and we'll be happy to generate a barcode for you.
Do you ship internationally? Yes. Just give us a call or email us before placing your order and we’ll estimate your international shipping charges.
Can you ship my orders to different locations? We’d be happy to ship your order to different locations. For instance, if you need promo copies sent to one location and sellable product to another location. These options may incur more shipping charges than if shipped to one location.
Will you return my artwork files? We do not return any artwork files or masters unless we agree otherwise before starting your job. It is advisable that you keep originals or copies of everything you send us.
Does Wavelength offer a guarantee? Most definitely! We make sure our products meet industry standards and will replace / refund if we’ve made a mistake. We do our very best to make sure you are 100% satisfied.
AUDIO:
What format can I send you my audio master in? Option 1: Upload your files You can upload your files to us digitally when you place your order. Your files should be .wav, .aif or .aiff at 44.1kHz and 16 bit. MP3s are not recommended, but we will accept them. You’ll also need to fill out the CD track form to ensure that your CDs will have the correct track order, codes...ect.
Option 2: Send us an audio CD You can also send us your duplication ready audio CD. We will duplicate exactly what you give us, so make sure you're satisfied with what you send. If you are interested in using our professional mastering services to get the best possible sound quality for your master, we'd be happy to help you.
What is audio mastering? Mastering is the process of preparing your audio content for duplication or digital download. It is often overlooked and misunderstood... and no, it’s not a secretive process that requires a blessing from the Pope! It’s the last stage, the icing on the cake and the final word on how your project will sound. Proper mastering can give your content a cohesive feel and “gloss” that is a signature of higher quality commercial releases. Mastering includes the following but may not be necessary for all content: • Adjusting volumes from track to track for an even sounding master • Achieve maximum loudness (if so desired) • Change song / track order • Apply dynamic range compression and or limiting to control and “glue” the tracks together • Apply tonal adjustment and equalization for correction and to get your audio to “shine” • Clean up unwanted noise, clicks and pops using noise reduction and fading techniques • Adjusting stereo width using phase techniques to make your audio sound wider • Basic editing and rearrangement. For example; shorten a song for a radio edit
VIDEO:
Why should my company make a video? Video can both SAVE and MAKE you money. For example, a well directed and produced training video can save you a lot of money in travel expenses and instructor fees. And a short to-the-point marketing video is a great way to reach new and existing customers. Television commercials are much more affordable than you think. Web videos are becoming the standard for companies and organizations to reach millions of viewers for a fraction of what they spend on other mediums like print and paper advertising. Why should you NOT have a video?
Why hire a video production company to make my wedding video? Home videos are fine to capture family vacations and little league games, but when it comes to the most memorable day of your life, you should leave the video portion in the hands of professionals. How will you remember your wedding day in 20 years? We have years of experience making wedding videos that captures the beauty of each precious moment as your wedding day unfolds.
I don’t have a website. Can you put my video online? Yes. We can submit your video to all the big video websites like YouTube, Vimeo, Aol, Google Video, Blip TV.....etc.
Can you make a video out of my Power Point or Keynote presentation? Yes. We can convert your Power Point Presentation to video and if needed, add a professional voice over, music or insert video footage. We can make a DVD out of your final video and also optimize it for web viewing.
Can you add subtitles? No problem. We can have your video transcribed and translated if necessary. Subtitles can either be embedded in your video, or if your final output is DVD, it can be authored into the DVD so that your viewer can choose whether or not to see it, and pick their language.
Can you make a motion menu for my DVD? Yes, we can create custom DVD menus with video or animated motion, sub-menus, chapter menus, slideshows and anything that is technically possible on a DVD.
Can you make a television commercial for us? We most certainly can. We can help you with the whole process from scriptwriting, casting, shooting, editing, scoring and authoring to final output.
How long does it take to make a commercial? We pride ourselves on always delivering on time. We’ll give you a well thought out time frame when we start your project. A video commercial can take anywhere from a couple of days to months, depending on how elaborate your vision is and what budget and time frame you have at your disposal.
How much does it cost to make a video? It costs far less to make a professional video that will last forever than to take out an ad in a magazine that will run for a month. Call us to discuss your project and we’ll give you an estimate. We do our very best to never go over budget.
Can you help me write a script? We work with professional scriptwriters who can help you write a script that captures your vision.
I need a good voice over. Can you do that? We have a vast network of professional voice over actors both female and male, young and old.
Can you put music in my video? Yes. We have access to major music libraries of royalty free music, or we can write and record something unique and custom for you.
